Refund policy
Returns and exchanges
We want your shirt to fit and your poster to show up in good shape. If something isn't right, here's how we handle it.
Return window
You can return or exchange items within 30 days of delivery.
Size exchanges
Wrong size on a shirt or hoodie? We'll swap it for another size of the same design while we have it in stock. If your size is sold out, we'll refund you.
Condition
Apparel needs to come back unworn and unwashed, in the condition you got it. Posters need to come back in their original sleeve and backing, with no creases, bends or marks.
Damaged, misprinted or wrong items
If your order arrives damaged, has a printing flaw, or isn't what you ordered, email us at merch@centralsaloon.com within 7 days of delivery. Include your order number and a photo. We'll send a replacement or refund you, and we'll cover the shipping both ways.
Every piece is printed by hand, so small differences in ink and print placement are normal and aren't counted as flaws.
Return shipping
For size exchanges and change-of-mind returns, you pay the return shipping.
How to start a return or exchange
- Email us at merch@centralsaloon.com with your order number, the item, the reason, and the size you want if it's an exchange.
- We'll reply within one business day with next steps. Please don't send anything back before you hear from us, so we can match it to your order.
- Ship it back with tracking to: Central Saloon, Attn: Returns, 207 1st Ave S, Seattle, WA 98104.
- We process returns the same or next business day after they arrive. Refunds go back to your original payment method and can take up to 5 business days to show up.
Questions
Email us at merch@centralsaloon.com or use our Contact page.
